Below you will find some commonly asked questions. If you do not see an answer to a question you have, please contact us directly – all contact information listed below on page.
What is the time from my order being placed to being ready/delivered?
Depending on the demand, the same day or within 24hrs. As we are all dealing with this Covid19 pandemic, the demand is much higher. We aim for excellence, so the same day would be our first choice.
Should I have or create an account before I can purchase online?
Your account will be created during your 1st checkout process.
How will I know that my products are safe from any exposure to the corona-virus (or any virus)?
All staff handling orders are wearing masks and gloves. We clean with soap, warm water and sanitize the working are regularly, as well as in between changing of working stations. Our suppliers are also delivering within the regulations set out, also wearing masks and sanitizing before handling food. We, as a business are also concerned with our own health risks, and therefore follow these regulations for our own benefit as well, in return, for our customers.
Are my personal details secure?
Yes, your information is stored on a secure database and NO payment info is stored on the website or server. All payment information is handled by our online payment processing company, PAYFAST – more information can be obtained from their website: www.payfast.co.za
Are there any limits to shopping items?
We are trying to help everyone, therefore limiting your amount to one specific item will aid in that. Currently we do not have a specific number, but rather let demand be of aid. Thank you for your cooperation and understanding in this regard.
T's & C's Apply
- Currently deliveries are done in Midstream Estates and Heritage Hill, Candlewoods Estate, Irene, Southdowns and Centurion Golf Estate. All other areas can do collection at he shop.
- R350 order or more will be delivered for free during LOCK-DOWN. Any order less will be charged R30 per delivery.
- Ordering schedule: Mondays to Sundays for next day delivery. See point 6.
- Delivery schedule: Mondays to Fridays 8:00-17:00, Saturdays 8:00-14:00
- Public Holidays: Closed
- No deliveries on weekends except for Saturday morning, therefore orders delivered on Mondays was placed over the weekend.
- Pick up in store (collections) has no extra charge, we pick your order for you and notify you when it is ready for collection. Collection is your own responsibility.
- Infinity Loyalty reward points are only available in store, and not online.
- Credit coupon system is in place for in-case there is an out of stock item or a refund needed for some reason.
- Photos are for illustration purposes only.
Why do I get an "invalid address" notification?
Please check your area code. Use correct area code for Midstream, Heritage Hill and rest of Centurion when entering shipping address.